Experience Design
your shortest path to profit, growth, & retention
If you spend money on…
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Events & Conferences
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Sales & Relationships
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Marketing, Web, & Social
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Physical Space
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Processes & Strategy
to engage with…
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Clients
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Audience
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Members
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Donors
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Sponsors
Get clarity
Connect your customer, culture, & brand experiences
Create & activate alignment
Prioritize investment
Intentionally define your Experience Design Operating System
You likely need to…
Experience Design OS, Experience Design Operating System, exists to align your purpose, people, and performance — making experience design your operating system so every action reinforces what you stand for and how you scale.
We solve stuck…transforming hidden misalignments that quietly drain profit, morale, and trust, into opportunities to create momentum; unlocking a new way of processing and building capabilities by connecting customer, culture, and brand experiences into one cohesive system.
Growth doesn’t just come from adding more — it comes from aligning what’s already there — teams notice differently, decide faster, and design smarter.
Our work is alive, adaptive, and human — because that’s what experience really is, it’s how you notice, operate, and activate.
Clarity becomes capability. Challenges become opportunities. Alignment gets activated. Intentional experience design becomes your operating system and your greatest differentiator.
Experience Design OS
People come to us when:
Growth feels harder than it should, despite a “solid strategy”
Teams operate in silos, slowing momentum and morale
Customers aren’t consistently experiencing the brand’s promise
Organization has a high-stakes launch, event, or moment that matters
They’re tired of reacting to problems instead of shaping opportunities”
Here’s what changes:
→ Profit, growth, & retention accelerate
→ Teams align without constant management
→ Customers return & refer without costly campaigns
→ Launches & events meet & exceed targets
→ Trust builds at every level, inside & out
A few of our clients…
What we stand for…
We stand for experience as the most powerful engine of growth.
For clarity as an act of leadership.
For alignment as a catalyst for momentum.
And designing work — and worlds — that connect.
We believe that people are the root of all commerce and that activating inclusion and elevating consideration for one another sparks the highest levels of success, leading to maximized revenues, increased innovation, and happy humans.
Experience is the connective tissue between people, purpose, and performance — and experience design is the bridge between strategy and soul; brand and behavior; and intention and impact.
Because when you design the experience — inside and out — you don’t just grow a business…
You build belief.
And belief is what scales.
The person behind the method
I’m Michael Donnelly— Experience Designer and award-winning social impact entrepreneur. Experience Design OS was born out of my deep curiosity around what drives impactful experiences in everyday business and life. I started off planning and creating events and conferences and grew into consulting. After finding the same gaps in alignment plaguing Fortune 500s to start ups, I designed a methodology that embeds intentional Experience Design as the heart of your Operating System connecting customer, culture, and brand experience.
I'm driven by curiosity, a constant explorer of how to shake things up, and a firm believer that diversity is innovation.
I’ve been designing experiences since my 7th birthday party at Leaps n' Bounds and I strive to carry the same tenacity as my 7y/o self, leading with the idea that "business gets done when people have fun.”
Let’s chat
(773) 999-9733